General terms and conditions

Prices

All prices are per day and person or per day and flat. Accommodation, bed linen, heating, water, gas and electricity, cleaning (including cleaning once flat has been vacated) and all fees and taxes are included in price, except of the local tax.

Local tax

The amount of local tax is determined by the local community (Euro 1,35 a person per day for guests over the age of 14) and used for the maintenance of infrastructure, local services and organization of cultural events.

Animals and Pets

Animals or pets are not allowed in our apartments. We ask for your understanding.

Payment

You can pay with cash for amounts under Euro 2.000 or by bank transfer before departure (see bank details).

Arrival and departure

Holiday flats and rooms are ready after 2pm on arrival day. On departure day we ask you to vacate the flat or room by 9.30am.

Asking for an offer

The sending of an offer is free and not binding. Please note that the request and sending of an offer does not guarantee the availability of an apartment until your booking is confirmed.

Booking

Please take note: booking is confirmed upon payment of deposit of confirmation (booking confirmation) and the sending of booking confirmation. The deposit is 25% of the full price, min. 50,00 . Deposits will not be returned in case of cancellation. The following cancellation policies also apply:

Cancellation policies in accordance with Art. 1382 ZGB

There is not provided a right to withdraw from the contract in accordance with the Italian consumer protection law (d.lgs. 206/2005) yet we allow you to withdraw from the contract under the following conditions: Bookings may be cancelled up to 12 weeks prior to the set arrival date free of charge. Only the deposit is retained. Cancellations made by guests on or after the 12 weeks prior to set arrival date are subject to the following cancellation conditions: Cancellations made up to 28 days before set arrival date: 40% of agreed total price. Cancellations made after 28 days but more than 7 days before set arrival date: 70 % of agreed total price. Cancellation less than 7 days before arrival: 90% of the agreed total price. In case of no show or in case of anticipated departure, the total price for the complete stay is charged. Please let us know in good time if you have to cancel your holiday.

Data Protection

In accordance the regulation EU 679/2016 - General Data Protection Regulation (GDPR) we would like to inform you that your data will only be used and stored for the processing of this application and will not be given to third parties or distributed. Regarding data processing, your rights are set out in GDPR. Rights owner is Markus Kirchler, Stefansdorf 7, I-39030 Sankt Lorenzen.

Disclaimer

We make efforts to supply you with correct and complete information on this website. However, we do not carry liability or provide guarantees for the information being up-to-date, correct or complete. We reserve the right to make changes or additions to the information provided without prior notice. Offers or booking confirmations are binding. Despite our careful checking of the content, we can take no responsibility for the content of external links. Only the operators of the linked webpages are responsible for their content.

Reference

It is explicitly referred to the norms art. 45-67 of the Italian consumer protection law (d.lgs. 206/2005).